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1. Oxford Dictionary

   social listening

   • n.
     (especially in marketing contexts) the activity of monitoring and analysing social media content that is related to or relevant for one's product or brand, as a means of improving customer outreach, product development, etc.

   • noun: social listening

2. • 釋義

   n.

   名詞

   • 1. (especially in marketing contexts) the activity of monitoring and analysing social media content that is related to or relevant for one's product or brand, as a means of improving customer outreach, product development, etc. social listening can improve your customer service strategy use social listening tools to find influencers who are already talking about your brand